🍪 Cookie Policy

This Cookie Policy explains what cookies are and how we use them on our website, swanskitchen.com. By using our website, you consent to the use of cookies in accordance with this policy.

What are Cookies?

Cookies are small text files placed on your device (computer, phone, or tablet) by websites you visit. They are widely used to make websites work more efficiently and provide information to the owners of the site.

How We Use Cookies

We use cookies for the following purposes:

  • Strictly Necessary Cookies: These are essential for you to browse the website and use features like the shopping cart and secure checkout. Without these, our website cannot function properly.
  • Performance/Analytics Cookies: These cookies help us understand how visitors interact with our website by providing information about the areas visited, the time spent on the website, and any issues encountered (e.g., error messages). This helps us improve the performance of our website.
  • Functionality Cookies: These allow the website to remember choices you make (like your username, language, or region) and provide enhanced, more personal features (e.g., remembering if you selected “Local Pickup”).
  • Targeting/Advertising Cookies: These are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

Your Choices Regarding Cookies (POPIA Compliance)

Under POPIA, you have the right to refuse or delete cookies.

  • Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
  • Disabling Cookies: If you choose to disable cookies, please note that some parts of the website may not function correctly, particularly the checkout and payment process.

Our Contact Details

If you have any questions about this Cookie Policy, please contact us at megan@swanskitchen.com.

📝 General Terms & Conditions

These terms govern the use of the Swan’s Kitchen website and the purchase of any goods from us. Please read them carefully.

1. Basis of Sale

  • Acceptance of Order: All orders are subject to acceptance and availability. The contract for the sale of the products is formed when we send you an email confirming that the products have been shipped (or are ready for pickup).
  • Pricing: All prices displayed on the website are in South African Rand (ZAR) and are inclusive of VAT unless otherwise stated.

2. Payment

  • We accept payment via the methods listed on our checkout page (e.g., Yoco, Credit Card, Google Pay).
  • Goods will not be dispatched or prepared for pickup until full payment has been processed and cleared.

3. Shipping and Risk

  • Shipping Fees: Shipping is charged at the rates specified on our Shipping Policy page.
  • Risk: The risk of loss or damage to the product passes to you upon delivery or when the product is collected during Local Pickup.

4. Backorders and Lead Times

  • Availability: Due to the bespoke nature of our products, some items may be available for backorder.
  • Lead Time: Backordered items have a substantial lead time (approximately 2 weeks) and may take longer than standard in-stock items. By ordering a backordered item, you acknowledge and accept this extended lead time.

5. No Returns Policy (All Sales Final)

  • Strict Policy: As outlined in our Store Policy, we maintain a strict No Returns, No Exchanges, and No Cancellations policy on all items purchased. All sales are final.
  • Damaged Goods: Our liability for damaged goods is strictly limited to replacement or store credit, provided you notify us within 24 hours of receipt with proof of damage.

6. Privacy (POPIA Statement)

  • We are committed to protecting your privacy. We collect, store, and process your personal information (name, address, email) solely for the purposes of order fulfillment, payment processing, and internal analysis.
  • Your information is handled in accordance with the Protection of Personal Information Act (POPIA) of South Africa. We will not share your data with third parties except where necessary for courier delivery or legal compliance.

7. Governing Law

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising shall be subject to the exclusive jurisdiction of the South African courts.