📜 Store Policy & FAQ

 Returns and Exchanges Policy (All Sales Final)

We pride you on the quality and uniqueness of our items. Please read this section carefully before placing your order.

  • All Sales Final: We do not accept returns, exchanges, or cancellations on any items purchased through our store.
  • No Exceptions: Once an order is placed and payment is received, the sale is considered final.
  • Damaged Items: We take great care in packaging your order. If your item arrives damaged due to transit, please contact us immediately (within 24 hours of delivery) with photographic proof. We will assess the damage and work with you on a resolution, which may include a replacement or store credit.

We encourage you to review all product descriptions, sizing guides, and images thoroughly before finalising your purchase.

🚚 Shipping Options & Lead Times

We offer two distinct delivery methods: standard courier shipping and free local pickup.

1. Courier Guy Shipping

  • Rate: A flat rate of R90.00 per order.
  • Delivery Time: Please allow 3–5 business days for delivery once the order has been processed and shipped.

2. Local Cape Town Pickup at Famke (Free)

This option allows for free collection from Famke in Cape Town, subject to our specific schedule and lead time.

  • Cost: Free of charge.
  • Location/Directions: The pickup location is at Famke’s Shop. You can view directions here: View directions to Famke (link opens in a new tab).
  • Lead Time: Orders require a 3–5 day processing time for the stock to be transferred to Famke’s Shop.
  • Collection Day: Collection is strictly limited to Tuesdays only.
  • Collection Notification: You will receive a “Ready for Collection” email when your order is physically available at the shop. Please do not attempt collection before receiving this email.

❓ Frequently Asked Questions (FAQ)

Q: Why is there a 2-week lead time on backordered items?

A: Our products are often made in small batches. If an item is on backorder, it means the current inventory has sold out and a new batch is being manufactured or sourced. We require approximately 2 weeks to complete production and receive the new stock before it can be shipped or made available for pickup.

Q: What if I need to cancel my order?

A: Due to our strict “All Sales Final” policy, we generally cannot accept cancellations once payment has been processed. We begin processing orders immediately to ensure quick delivery and fulfilment.

Q: How do I know when my Local Pickup order is ready?

A: We manage the pickup schedule around a Tuesday collection day. You will receive an Order Completed or Ready for Collection email confirming the exact earliest Tuesday your items are available. Please use this email as your official notice.

🔒 Privacy and Payment

  • Data Security: We are committed to protecting your personal information. All customer data is handled securely and in compliance with local privacy laws. We will never share your information with third parties except as necessary to process payment and fulfill your order (e.g., sharing your address with Courier Guy).
  • Payment Security: All payments are processed through secure, encrypted payment gateways (like Yoco). We do not store your credit card details.